FUNCTIONAL ORGANIZATION

DUTIES AND RESPONSIBILITIES

1. 1. Oversee the planning, implementation and evaluation of the activities of the office;
   2. Initiate the crafting of the Five Year Information and Communication Technology Strategic Plan;
   3. Coordinate with other agencies on the new trends in ICTMO;
   4. Disseminate ICTMO innovations and new information to the University;
   5. Monitor and evaluate the performance of the staff;
   6. Coordinate with other units of the University for their ICTMO needs;
   7. Prepare the Annual Procurement Plan/PPMP of the office; and
   8. Request of budget for the ICTMC with appropriate justification; once budget is approved, Maintain and monitor.
   9. Does other functions as required by higher University authorities.

Duties of the ICT Management Office Deputy Director

1. 1. Provides support to the Director to ensure that the ICTMC achieves its objectives and creates an environment that promotes staff commitment to the achievement of the university’s vision, mission, and goals.
   2. In-charged in the supervision of the Operations and management of ICTMO and staff.
   3. Responsible for the supervision and performance evaluation of staff; for the coordination of subordinate activities with the different heads and for insuring the consistency of goals, policies, technical and administrative procedures and management direction.
   4. Assist in Overseeing the planning, implementation and evaluation of the activities of the Center.
   5. Provide training in the use of ICT Technology, LMS and techniques to be use in the ICT Operations.
   6. Advise and coordinate with the different Offices and Campuses on the completion and Operations of ICTMC requirements, Data, Learning, Technical, support services and other standards needed efficient and effective ICT Operations and Quality delivery of Instructions in the entire University Systems.
   7. Respond to employees and students ICT concerns and seek resolution at the Office level.

Duties of Head, System Administration and Support Service

1. 1. Provide overall ICT System administration and support services in the university and its campuses.
   2. Responsible for ensuring reliable local communications and connectivity from different offices in the university and all campuses.
   3. Support in the adoption and roll out of any new technology required to implement program activities in the university
   4. In-charged with installing, supporting, and maintaining servers or other computer systems, and planning for and responding to service outages and other problems.
   5. Integrate and configure computer networking for best performance;
   6. Troubleshoot and repair of hardware, operating systems and applications;
   7. Conduct electrical safety checks on computer equipment;
   8. Enhance office IT system through appropriate upgrades and advise Operations Unit on changes or improvements required;
   9. Help install and support of all ICT hardware and software;

Duties of Head, Network, Maintenance and Technical Unit

1. 1. Create and enforce policies, rules and procedures for effective network and computer maintenance and technical support services.
   2. Monitor, check and analyze network performance report of the offices and campuses.
   3. Establish a stable network structure for the offices and campuses.
   4. Monitor maintenance and technical support services of the unit
   5. Evaluate job performance of its employees.
   6. Assure clients with standard and quality service performance
   7. Repairs serviceable IT equipment.
   8. Administer and manage the organisation’s local area network
   9. Setup the organisation’s network system
   10. Interconnect users
   11. Secure the network from unwanted and unauthorised users
   12. Troubleshoot network problems
   13. Administer the daily operation of the network system
   14. Plan and recommend periodic upgrades and improvements
   15. Maintains internet and networking connection.
   16. Install, configure and maintain information system
   17. Troubleshoot common system error
   18. Setup back-up and recovery procedures
   19. Formulate problem-handling processes

Duties of Head, Data Management and Web Administrator

1. 1. Create and enforce policies for effective innovation and data management unit.
   2. Formulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data
   3. Devise and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects
   4. Establish rules and procedures implementing Data Privacy Act policies
   5. Performs data analysis for the collected data under ICTMC processes.
   6. Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.)
   7. Ensures data security for the data collected.
   8. Troubleshoot data-related problems and authorize maintenance or modifications.
   9. Monitor and evaluate the employee performance under its unit.
   10. Monitor, check and analyze website performance report of the main and campuses
   11. Troubleshoot common system error for the websites
   12. Setup back-up and recovery procedures
   13. Secure the websites from unwanted and unauthorised users

Duties of ICTMO Coordinator

1. 1. Responsible for the day to day supervision of the student’ Admissions and Curriculum based on the operation of the University online system via Quick Campus ++.
   2. Responsible for the day to day management and maintenance of academic management system (Quick Campus ++) Acquired from DATAMOBILITY CORP.
   3. Provision of technical services on the repair/troubleshooting of existing computer resources in assigned campus, and
   4. Coordinate and report MIS operational issues and concerns to the MIS AREA Head Cluster
   5. Rendering other computer services to each department in the assigned campus.
   6. Maintenance of respective campus MIS Infrastructures and equipment. E.g. I-gate server, Computers, routers etc.
   7. Records keeping of Cloud system’s file communications and their respective campus
   8. Receive and disseminate communication to the area of concerns in their respective campus
   9. Attend MIS meetings or workshops

ACTIVITIES